If your loved one is at Emu Plains Correctional Centre, a local phone number lets them call you from the prison phone at the facility’s standard local call rate — $0.25 per call instead of expensive mobile charges. NSW Prison Calling provides a fixed local number service designed specifically for the NSW Offenders Telephone System (OTS) regulations.
How Calls From Emu Plains Correctional Centre Work
- Connect online and we allocate a local telephone number based on the location of Emu Plains Correctional Centre.
- Your loved one has the number approved on their PAN (approved contacts) list — approval is managed by the prison.
- They dial your local number from the prison phone, charged at the standard $0.25 local call rate.
- The call is answered at the fixed answering point you nominated when connecting.
Simple pricing
$39.00 per month with unlimited calling — all fees and call charges included. Prepaid, renews monthly, cancel any time.
Your loved one’s side
Calls from Emu Plains Correctional Centre to your local number are charged at just $0.25 each — not per-minute mobile rates.
Fast connection
Processed Monday to Friday, 9am–6pm — usually within 4 hours, with your number emailed to you.
Fully Compliant With Corrective Services NSW Requirements
Built around the OTS rules introduced in June 2023: a single fixed answering location that cannot change after activation, no VoIP application, no call diversion, and no 3-way or conference calling. We are an independent corporate telecommunications provider — not associated with or endorsed by NSW Corrections — and any misuse of a service results in cancellation.
Sign up on our Connect Now page. Connections are processed Monday to Friday, 9am–6pm, usually within 4 hours, and we email you the local number as soon as it is active.
Yes. Contact numbers must be approved and added to the inmate’s PAN list, and approval is managed by each prison. Where approval is refused or a number is removed, refunds are not provided — see our Facts & Support page for full details.
Contact us and we will arrange the correct local number service for the new facility. You can find every NSW facility we support on our Correctional Centres page.